Shipping & Delivery Policy

This Shipping & Delivery Policy applies to all orders placed on www.mastonhome.com. Please review the information below before completing your purchase.

Shipping Regions & Restrictions

We currently ship to:
  • The contiguous United States only (48 states, excluding Alaska and Hawaii)
We do not ship to:
  • Alaska & Hawaii
  • Canada or any international destinations
  • P.O. Boxes
  • APO / FPO / military addresses
  • Other non-physical addresses
  • U.S. territories, including Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Federated States of Micronesia, Marshall Islands, and Palau

Order Processing Time

  • Orders are processed within 48 hours (2 business days) after payment confirmation.
  • Orders placed on weekends or U.S. public holidays will be processed on the next business day.

Shipping Time & Fees

  • Free Economy Shipping on all orders — no minimum purchase required
  • Estimated transit time: 5–10 business days (business days exclude weekends and U.S. public holidays)
Total delivery time = processing time (up to 2 business days) + transit time (5–10 business days).
All timeframes are estimates and begin from the date your order is shipped, not the date the order is placed.

Fulfillment Warehouses & Carriers

Orders are shipped domestically from our partner warehouses located within the United States:
  • NJ3: 1165 Cranbury South River Road, Dock #14 to #28, Dayton, NJ 08810
  • NJ4: 311 Cranbury Half Acre Rd, Cranbury, NJ 08512
  • NJMR: 4 South Middlesex Avenue, Monroe Township, NJ 08831
  • AT4: 133 Coleman Blvd. Suite 200, Savannah, GA 31408
  • GASA: 125 Feldspar Dr, Suite 100, Savannah, GA 31405
  • CA7: 13521 Santa Ana Ave, Fontana, CA 92374
  • CA2: 108-118 Brea Canyon Rd, Building 12, Walnut, CA 91789
  • CARL: 26682 Almond Avenue, Redlands, CA 92374
  • CAMR: 4225 Etiwanda Avenue, Suite 1, Mira Loma, CA 91752
Shipping carriers: FedEx, UPS (the specific carrier is selected based on destination and package size/weight).
Because all orders ship from within the United States, no customs duties or import taxes apply to your order.

Oversized Items & Furniture Shipping

Some oversized or multi-box items may be subject to a USD $48.99 freight surcharge based on shipping requirements.
For LTL Premium Delivery and other freight shipments, customers must provide a valid phone number and email address for delivery scheduling. LTL orders typically ship within 5–10 business days. If you will be unavailable during the delivery window, please reply to our email before dispatch to request a delay.

Sales Tax

For orders shipped to addresses within the United States, applicable state and local sales tax will be calculated and displayed at checkout based on the destination address and the current tax rules of that jurisdiction. We collect and remit sales tax only in states where we have a registered tax obligation (sales-tax nexus). If no sales tax appears at checkout for your state, it means we are not currently required to collect tax for that state; this does not relieve the purchaser of any use-tax liability imposed by your state of residence. All sales tax collected is remitted to the appropriate state tax authorities; it is not a fee retained by us.

Delivery Timeframes & Delays

Estimated vs. Guaranteed: All delivery timeframes shown on our website are estimates based on typical carrier performance, not guaranteed arrival dates. We do not guarantee delivery by a specific date unless an express shipping option with a written delivery commitment has been purchased.
Carrier Delays: Once your order is handed to the carrier with a valid tracking number, any delay caused by the carrier (including but not limited to weather events, peak-season volume surges, labor disruptions, routing errors, or service area misrouting) is outside our control. We will assist you in filing a carrier claim or tracer request, but we are not liable for refunds, discounts, or compensation solely due to carrier-caused delays.
Force Majeure: We shall not be held liable for any delay or failure in delivery resulting from acts beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, strikes, carrier network outages, or interruptions in supply chain infrastructure.
Resolution: In the event of a significant delay (exceeding 15 business days past the original estimate), we will initiate a carrier investigation. If the package is confirmed lost, we will process a replacement or refund per our Lost Package Policy.

Order Tracking

If you have questions about your shipment status or tracking information, please contact our Customer Care team at hello@mastonhome.com and we will check the status of your order for you.

Delivery Inspection

Inspect all items with the driver present before signing the POD (Proof of Delivery). Any visible carton damage must be clearly noted as “DAMAGED” by the driver on the POD. If the product is severely damaged, refuse delivery and contact us immediately.

Shipping Accuracy & Liability Disclaimer

Many carriers do not allow address changes once a package has been shipped. Please carefully double-check your shipping information before completing your order. We are not responsible for delays or delivery issues resulting from carrier errors, weather conditions, or incorrect/incomplete shipping addresses provided by the customer.

Questions & Customer Support

For questions about shipping options, please contact our Customer Care team:
  • Email: hello@mastonhome.com
  • Live Chat: available on our website during business hours
  • Hours: Monday–Friday, 7:00 AM–3:30 PM (EST)