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How can we help?
Find answers, care tips and helpful guidance for making your Maston Home experience feel effortless.
Explore help topics
Everything you need to shop, receive and enjoy your Maston Home pieces.
Orders & payments
Place an order, update details or find information about payment methods.
Shipping & delivery
Learn about delivery times, tracking, shipping rates and address changes.
Returns & refunds
Our simple returns process, exchanges and what to expect from your refund.
Product care
Keep your furniture beautiful with care guides for every material and finish.
Assembly & setup
Step-by-step instructions and practical tips for getting settled at home.
Your account
Manage your details, saved items, subscriptions and communication preferences.
Frequently asked questions
Quick answers to the things our customers ask most.
How do I track my order?
Once your order has shipped, we’ll email you a tracking link. You can also sign in to your Maston Home account and view the latest delivery status under Order history.
When will my order arrive?
Most orders arrive within 3–7 business days after dispatch. Made-to-order and larger furniture pieces may take a little longer; the estimated timing is shown at checkout.
Can I change or cancel my order?
Contact us as soon as possible at hello@mastonhome.com. We can make changes before your order enters processing, but cannot guarantee changes after that point.
How do I care for my Maston Home furniture?
Dust with a soft, dry cloth and wipe spills promptly. Avoid harsh chemicals and direct heat. Visit our Product care topic for material-specific guidance.
What is your return policy?
Unused items can be returned within 30 days of delivery. Start a return by emailing hello@mastonhome.com with your order number and reason for return.
Still have a question?
Our friendly team is happy to help with anything you need.